Privacy Policy
Last updated: January 2025
1. Information We Collect
When you place an order or contact us, we collect your name, phone number, email address, and delivery address. We also collect usage data such as pages visited, browser type, and IP address for analytical purposes. We do not collect financial information directly — payment transactions are handled by third-party providers (bKash, Nagad).
2. How We Use Your Information
We use your personal information to process and fulfill your orders, send order confirmation and delivery updates, respond to your support queries, improve our website and services, and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage & Security
Your data is stored securely on encrypted servers. We implement industry-standard security measures including HTTPS, data encryption, and access controls to protect against unauthorized access, disclosure, or alteration of your personal information.
4. Cookies
Tiktech uses cookies to enhance your browsing experience, remember your shopping cart, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
5. Third-Party Services
We use trusted third-party services for payment processing (bKash, Nagad) and delivery logistics. These partners have their own privacy policies and are required to protect your data. We are not responsible for their privacy practices.
6. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us at support@tiktechbd.com. We will respond within 5 business days.
7. Data Retention
We retain your personal data for as long as necessary to fulfill your orders and comply with legal requirements. Order records are retained for up to 3 years for accounting and warranty purposes.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, please reach out at support@tiktechbd.com or call us at 01720-305317.
